Terms of Services | Collins Catering Equ

These Terms of Service (“Terms”) apply to all sales and hire of catering equipment and party equipment by Collins Catering Equipment (“we”, “us”, “our”) to you (“you”, “customer”) through our website and any other sales channels.

By placing an order, you agree to these Terms. These Terms apply in addition to any rights you have under applicable South African law, including the Consumer Protection Act, 68 of 2008 (“CPA”). Nothing in these Terms limits your statutory rights.

1. Our Services

We supply:

Catering equipment and party equipment for sale.

Details of each product or service, including price, description and availability, are shown on our website or in your quote.

2. Orders & Acceptance

2.1 Placing an Order

You may place an order online or through any other method we make available. By placing an order, you:

Confirm that all information you provide is true, accurate and complete
Confirm that you are at least 18 years old and legally capable of entering into a binding contract

2.2 Order Confirmation

Your order is an offer to buy or hire goods from us. We are not obliged to accept your order. A contract is formed only when we:

Confirm your order in writing (for example, by email), or
Accept payment and issue an invoice or booking confirmation

We may refuse or cancel an order, for example if:

The product is unavailable
There is an error in pricing or description
We reasonably believe the order is fraudulent or abusive

If we cancel an order after you have paid, we will refund any amounts paid for items not supplied.

3. Prices, Fees & Payment

3.1 Prices

All prices are shown in ZAR and include VAT as indicated on our website or quote.

We may change prices at any time, but changes will not affect orders we have already accepted.

3.2 Additional Fees

Additional fees may apply, including:

Delivery and collection fees
Setup or breakdown fees
Cleaning fees for excessively dirty items
Replacement or repair costs for lost or damaged items
Late return fees for hire items

Any such fees will be communicated to you as clearly as possible.

3.3 Payment

Unless otherwise agreed in writing:

Payment is due at the time of order or by the due date on your invoice
We may require a deposit or full prepayment before delivery or collection
For hire items, we may require a security deposit

If payment is not received on time, we may:

Delay or cancel delivery or collection
Charge interest or late payment fees where permitted by law
Withhold further services until payment is made

4. Delivery, Collection & Risk

4.1 Delivery & Collection

We will deliver or make items available for collection on the date and time agreed, as far as reasonably possible.

You are responsible for:

Providing accurate delivery and collection details
Ensuring someone is available to receive and sign for the goods
Providing safe and reasonable access to the delivery/collection location

4.2 Risk & Ownership – Sales

For items sold:

Risk in the goods passes to you on delivery or collection
Ownership passes to you only once we have received full payment

4.3 Risk & Responsibility – Hire

For items hired:

Risk and responsibility for the items pass to you on delivery or collection and remain with you until we collect them or you return them
You must take reasonable care of the items and use them only for their intended purpose

5. Use, Care & Damage (Hire Items)

You agree to:

Use the equipment safely and in accordance with any instructions provided
Not modify, repair or alter the equipment without our consent
Keep the equipment secure and protected from theft, loss or damage
Return the equipment in substantially the same condition, allowing for normal wear and tear

You may be charged for:

Damage beyond normal wear and tear
Missing items or parts
Excessive dirt, grease or residue requiring extra cleaning
Loss or theft of items

Charges may be deducted from your security deposit (if applicable) or invoiced to you.

6. Returns, Refunds & Cancellations

Our detailed Return & Refund Policy is set out on our “Return & Refund Policy” page and forms part of these Terms.

In summary:

Change-of-mind refunds may be limited or not available, especially close to your event date
You may have cooling-off rights under the CPA in certain circumstances (for example, direct marketing)
If goods are defective, unsafe or not as described, you may be entitled to repair, replacement or refund in line with the CPA

Please refer to the full Return & Refund Policy for more information.

7. Product Descriptions & Availability

We aim to ensure that all descriptions, images and details on our website are accurate. However:

Colours, sizes and appearance may vary slightly from images
We may substitute items with similar or better items if the original is unavailable, where reasonable and agreed with you

If a significant error or change affects your order, we will contact you to discuss options, which may include cancellation and refund.

8. Customer Responsibilities

You are responsible for:

Providing accurate information when placing an order
Ensuring the venue or location is suitable for the equipment (including power, space and access)
Obtaining any necessary permissions, permits or approvals for your event
Supervising the use of equipment, especially around children or vulnerable persons

We are not responsible for any loss or damage arising from your failure to meet these responsibilities, except where required by law.

9. Limitation of Liability

Nothing in these Terms excludes or limits our liability where it would be unlawful to do so, including liability for:

Death or personal injury caused by our negligence
Fraud or fraudulent misrepresentation
Any rights you have under the CPA that cannot be excluded

Subject to the above:

We are not liable for any indirect, special or consequential loss or damage (such as loss of profits, loss of business or loss of opportunity) arising out of or in connection with your order
Our total liability for any claim arising out of or in connection with your order will not exceed the total amount paid by you for the relevant goods or services, except where the law requires otherwise

10. Force Majeure (Events Beyond Our Control)

We are not responsible for any delay or failure to perform our obligations where this is caused by events beyond our reasonable control, including but not limited to:

Extreme weather, natural disasters or fire
Strikes, lockouts or industrial disputes
Power failures or internet outages
Government restrictions, regulations or emergencies

If such an event occurs, we will:

Inform you as soon as reasonably possible, and
Take reasonable steps to minimise the impact

Where appropriate, we will discuss alternative dates, substitutions or refunds with you.

11. Privacy & Data Protection

We collect and process your personal information in accordance with our Privacy Policy, which is available on our website.

By using our services, you consent to the collection and use of your information as described in the Privacy Policy, subject to your rights under applicable data protection laws.

12. Changes to These Terms

We may update these Terms from time to time. The version in force at the time you place your order will apply to that order.

We will post the latest version on our website with the “Last updated”

13. Governing Law & Disputes

These Terms are governed by the laws of the Republic of South Africa.

If a dispute arises, we encourage you to contact us first so we can try to resolve it informally. If we cannot resolve it, you may have the right to refer the matter to the relevant consumer protection body or court in South Africa.

14. Contact Us

If you have any questions about these Terms or your order, please contact us:

Email: info@collinscateringequipement.co.za
Phone: +27 78 523 3591
Address: 13 Luven St, George Industria, George, 6536