Payment Policy
1. Accepted Payment Methods
Collins Catering Equipment accepts a variety of payment methods to ensure a seamless checkout experience. These include Electronic Funds Transfer (EFT), and secure online payment platforms.
2. Billing and Charges
Customers are typically charged at the point of order confirmation. For specialized or industrial catering machinery, a deposit may be required before the final balance is processed prior to shipment or installation. All transactions are subject to verification and fraud checks.
3. Currency and Pricing
All prices displayed our website are in South African Rand (ZAR) unless otherwise specified. Prices are inclusive of applicable taxes unless stated as a separate line item at checkout. We reserve the right to adjust pricing based on market fluctuations or technical errors.
4. Payment Security and Third-Party Processors
Your security is our priority. We utilize industry-standard SSL encryption to protect your data during transmission. Payments are processed through reputable third-party payment gateways. We do not store full credit card details on our local servers.
5. Installments and Lay-by Rules
For large-scale equipment purchases, we may offer installment plans or lay-by options subject to credit approval and specific service agreements. Please contact our sales department for detailed terms regarding long-term payment arrangements.
6. Taxes and Fees
Value Added Tax (VAT) is applied where applicable by law. Any additional service fees, such as installation or specialized delivery charges, will be clearly communicated and added to the total invoice prior to the finalization of the payment.
7. Refunds and Chargebacks
Refunds are processed according to our Refund and Return Policy. We encourage customers to contact us directly to resolve any billing discrepancies before initiating a chargeback through their financial institution, as this allows for a faster resolution.
8. Support and Contact
If you have any questions regarding your transaction, please contact our support team at info@collinscateringequipement.co.za or call us at +27 78 523 3591. Our representatives are available to assist with all payment-related inquiries.